Dear Heartland Clients,

This is an update regarding our response to the COVID 19 status in our community. If you have any need for an upcoming appointment, medication or food refills, or plan on coming in soon, please read!

Our goal is to continue to offer you a full range of pet health services while keeping you and our veterinary team safe and healthy. We have implemented the following protocols to try and keep our clients safe by limiting their contact with each other and our facility. Please be assured that our doors are still open to you, but in accordance with the recommendations to limit in-person contact and do our part to help control the spread of the virus, we have the guidelines listed below. If you have any circumstance which does not fit these, or if you need to be present in the exam room with your pet, please let us know when scheduling your appointment. We will make any accommodations we can to ensure we handle everyone situation to the best of our ability.

ANYONE ARRIVING FOR ANY UPCOMING APPOINTMENT:

Please call 316-744-2043 when you park. A staff member will check you in over the phone and collect a history. (We will be monitoring for your arrival, but if we are busy with another patient, please know that we will assist you as soon as possible and will do our best to minimize hold time).

After your nurse has collected a history over the phone, they will greet you at your car, provide you a list of all treatments expected to be performed, and safely transport your pet inside the clinic.

The doctor will perform a comprehensive physical exam and develop a treatment plan for your pet. If anything differs from what was discussed at check-in, you will be called for authorization.

When treatment is complete, a Dr will call you to discuss exam findings and answer any questions you may have.

A receptionist can take your payment over the phone or at your car if you prefer to pay in cash. We will return your pet to your vehicle along with any instructions and medications.

***If your pet is fearful, aggressive or does not do well without you, please discuss this with us at time of scheduling so that we can discuss options.

FOR ANYONE NEEDING MEDICATION REFILLS & FOOD

For medications, please call or order at least 24-48hours in advance to allow us time to authorize & prepare for you. We may be able to fill a larger quantity than usual to limit the number of refills you require. For any clients who would prefer direct shipping options, please visit our online pharmacy https://heartlandah.vetsfirstchoice.com/ If you have any limitations with online access, please let our staff know and in most cases we can ship to you directly from the clinic.

For food, call ahead to be sure we have your food in stock. We can hold food for 24hrs. We are doing our best to keep the shelves stocked. As with medications, all our food products can be shipped directly to you through an online ordering website listed below:

Hill’s Science Diet: www.hillstohome.com/login (Please call us to start the registration process)

Purina: www.Proplanvetdirect.com

Royal Canin: https://heartlandah.vetsfirstchoice.com

If you are arriving here at Heartland to pick up any of these items, please call 316-744-2043. We will collect payment over the phone & deliver it to your car. Please be patient as we may have a large call volume.

As always, if you have any additional questions give us a call. We appreciate your patience in helping us navigate this appropriately! The above protocols are subject to change as more recommendations are released.